Privacy Policy for Gorkha Ride Parcel
Effective Date: 5/18/2026
Gorkha Ride Parcel Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile application, and delivery services (collectively, the "Services").
1. Information We Collect
We collect information that you provide directly to us, as well as data generated automatically when you use our Services.
Personal Information: When you create an account, book a delivery, or contact us, we may collect your name, email address, phone number, and billing/business address.
Delivery Information: To fulfill our services, we collect the Sender's and Recipient's names, exact pick-up and drop-off addresses, phone numbers, and details regarding the parcel (size, weight, declared value).
Location Data: If you use our mobile app, we collect precise or approximate location data from your mobile device to facilitate parcel tracking, rider dispatch, and route optimization.
Transaction Data: We collect details related to your use of our Services, including order history, payment status, and chosen payment methods (e.g., eSewa, Khalti, Cash on Delivery). Note: We do not store full credit card or bank account numbers on our servers; these are handled by secure third-party payment gateways.
Device and Usage Data: We automatically collect data about how you interact with our platform, such as your IP address, browser type, device model, operating system, and app usage timestamps.
2. How We Use Your Information
We use the collected data for the following purposes:
Service Delivery: To pick up, transport, and deliver your parcels efficiently.
Tracking and Communication: To send real-time SMS or push notifications regarding order status, tracking links, and rider arrival alerts.
Customer Support: To resolve queries, handle delivery disputes, and process claims or refunds.
Business Operations: To process payments, manage cash-on-delivery (COD) remittances, and maintain our accounting records.
Improvement and Security: To analyze user trends, improve app functionality, optimize delivery routes, and prevent fraud or unauthorized access.
3. How We Share Your Information
We do not sell your personal data. We only share your information in the following circumstances:
With Our Riders/Drivers: We share the necessary details (pick-up/drop-off locations, contact numbers, and names) with our verified delivery personnel to ensure successful transit.
With Service Providers: We may share data with trusted third-party vendors who assist us, such as SMS gateway providers, cloud hosting services, and digital payment processors.
For Legal Compliance: We may disclose your information if required to do so by law, court order, or formal request from government or law enforcement authorities in Nepal.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized access. This includes secure server hosting and encrypted data transmissions. However, no internet-based platform can guarantee 100% security.
5. Data Retention
We retain your personal and transaction data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Nepalese tax, accounting, and commercial laws.
6. Your Rights and Choices
Access and Correction: You can review and update your account profile and contact information at any time through our app or website dashboard.
Location Permissions: You can disable location tracking through your mobile device settings, though this may limit your ability to use certain features like live rider tracking.
Account Deletion: You may request the deletion of your account by contacting our support team. We will delete your profile, retaining only the transaction data required for legal compliance.
Access and Correction: You can review and update your account profile and contact information at any time through our app or website dashboard.
Location Permissions: You can disable location tracking through your mobile device settings, though this may limit your ability to use certain features like live rider tracking.
Account Deletion: You may request the deletion of your account by contacting our support team. We will delete your profile, retaining only the transaction data required for legal compliance.
7. Cookies and Tracking Technologies
Our website may use cookies to recognize your browser, remember your preferences, and track site usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our platform and updating the "Effective Date."
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company Name: Gorkha Ride Pvt. Ltd.
Email: info@gorkharide.com
Phone: 9767472501
Address: Talchhikhel, Lalitpur