Privacy & Policy

Terms and Conditions for Gorkha Ride Parcel

Effective Date: 5/18/2026

Welcome to Gorkha Ride Parcel. These Terms and Conditions ("Terms") govern your access to and use of the Gorkha Ride Parcel website, mobile application, and delivery services (collectively, the "Services"). By booking a delivery, creating an account, or using our Services, you agree to be bound by these Terms.

1. Definitions

  • "Company," "We," "Us," or "Our" refers to Gorkha Ride Parcel Pvt. Ltd.

  • "Customer," "Sender," or "You" refers to the individual or business entity using our Services.

  • "Recipient" or "Consignee" refers to the person or entity to whom the parcel is being delivered.

  • "Parcel," "Shipment," or "Goods" refers to any item or package accepted by us for delivery.

  • "Rider" or "Driver" refers to the authorized personnel facilitating the pick-up and delivery.

2. Use of Services

  • You must provide accurate, complete, and up-to-date information regarding the pick-up location, delivery destination, recipient details, and parcel contents.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent activity or a violation of these Terms.

3. Prohibited Items

Gorkha Ride Parcel strictly prohibits the shipment of the following items. If found, shipments will be canceled, and authorities may be notified:

  • Illegal drugs, narcotics, and contraband.

  • Firearms, explosives, ammunition, and weapons.

  • Hazardous, toxic, flammable, or radioactive materials.

  • Perishable items lacking appropriate packaging (unless explicitly using a specific perishable delivery service).

  • Live animals or human remains.

  • Cash, bullion, highly valuable jewelry, and bearer bonds (unless covered by a specific high-value insurance agreement).

  • Any item prohibited by the laws of the Government of Nepal.

4. Packaging and Labeling

  • Sender's Responsibility: The Sender is solely responsible for ensuring that the Parcel is adequately and securely packaged to withstand standard transit handling.

  • Labeling: All parcels must be clearly labeled with the Recipient's full name, exact address, and a working contact number.

  • Right to Inspect: Gorkha Ride Parcel reserves the right (but not the obligation) to open and inspect any Parcel for security and compliance purposes.

5. Pick-up and Delivery

  • Timeframes: Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to traffic, weather, road closures, or other unforeseen circumstances (Force Majeure).

  • Unsuccessful Delivery: If the Recipient is unavailable or the address is incorrect, our Rider will attempt to contact the Recipient and Sender. If delivery fails after [Insert Number] attempts, the Parcel will be returned to the Sender, and return charges may apply.

  • Proof of Delivery: A digital signature, OTP verification, or photographic evidence at the destination will serve as conclusive proof of delivery.

6. Pricing and Payment

  • Rates: Delivery charges are calculated based on weight, dimensions, distance, and the type of service selected (e.g., standard, express, pick-and-drop).

  • Payment Terms: Payments can be made via digital wallets (e.g., eSewa, Khalti), bank transfer, or Cash on Delivery (COD), depending on the agreed terms.

  • COD Remittance: For e-commerce merchants utilizing COD, collected funds will be remitted to the merchant's designated bank account within [Insert Number] business days, minus applicable service fees.

7. Liability and Insurance

  • Limitation of Liability: Gorkha Ride Parcel’s liability for loss, damage, or delay is strictly limited to the delivery fee paid for that specific shipment, or a maximum standard liability amount of [Insert Amount in NPR], whichever is lesser, unless additional insurance is purchased.

  • Exclusions: We are not liable for damages caused by inadequate packaging by the Sender, inherent defects of the item, or events beyond our control (natural disasters, strikes, civil unrest).

  • Insurance: Customers may declare a higher value and purchase additional insurance coverage for valuable items at the time of booking.

8. Claims and Refunds

  • All claims for lost or damaged parcels must be submitted in writing to our customer support team within [Insert Number] days of the scheduled delivery date.

  • Claims must include proof of value (e.g., invoice/receipt) and photographic evidence of damage (if applicable).

  • Refunds for canceled deliveries will be processed according to our cancellation policy, provided the Rider has not already been dispatched.

9. Privacy Policy

We collect and use your personal data (name, address, phone number) strictly for the purpose of fulfilling deliveries and improving our services. We do not sell your data to third parties. For full details, please refer to our separate Privacy Policy document.

10. Modifications to Terms

Gorkha Ride Parcel reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our platform. Continued use of our Services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Kathmandu], Nepal.

12. Contact Information

For any questions, claims, or support, please contact us at:

Email: info@gorkharide.com

Phone:9767472501 

Address: Ward 14 Talchikhel Street Lalitpur 44700 Nepal

Would you like me to adjust any specific sections of this template (such as adding specific policies for Cash on Delivery or Warehousing) to better fit your exact business model?